Frequently Asked Questions about NDIS

Most frequently asked questions and answers

Are you looking for more information on NDIS Support Coordination and NDIS? Find answers to commonly asked questions about the services we provide here at Connect4U Australia. We are here to help.

Connect4u Australia Team

You can ask your LAC or NDIS planner to put support coordination in your NDIS plan as a separate Capacity Building support. It is always your choice if you want to engage a Support Coordinator to assist you. If your existing plan doesn’t include support coordination, you can request a change of circumstances review from the NDIS. Contact us for more information!

NDIS Participants have the right to maintain choice and control over their NDIS funding. Support Coordinators aim to arrange supports which fit your needs and wants, and will work with you towards achieving your goals. By staying in touch with you throughout the course of your plan, your Support Coordinator will be there to help you adjust things if you feel they could be improved.

The funding in your NDIS plan is linked to you achieving your stated goals. Goals can be short term, or medium to long-term. For example, you may have goals around increasing independence in your home; improving your health and well-being; increasing social and community participation; maintaining relationships or reconnecting with family and friends; or studying / getting a job. Your goals are tailored to meet your particular support needs and aspirations. Your Plan Reassessment meeting is a good opportunity to change your goals if they are not meeting your current needs.

A Support Coordinator helps NDIS participants to understand the NDIS and build capacity to exercise choice and control over the services and supports that are right for you. A Plan Manager is responsible for organising payments, processing invoices and tracking budgets.

Support Coordinators can help you to understand how your plan can be used and they will assist you in building your knowledge and skills around budgeting and sourcing supports.

No. Support coordination is a stated support from Capacity Building funds. It can only be used for this purpose.

Support Coordinators can help you to fill in the gaps to ensure that you are maximising your NDIS plan. They will complete any necessary paperwork, coordinate information for reviews, and you can give consent for them to speak to the NDIS on your behalf. They can also liaise with Allied Health Specialists and support providers to ensure that your goals are being supported.

Yes. Support Coordinators can help navigate this process. Before the meeting, a Support Coordinator can produce a report to outline the services arranged. This will include therapy assessments and other reports to demonstrate progress during the Plan period as well as recommendations for future services. During the meeting, a Support Coordinator can support you and your representatives, and afterwards, they can act as a point of contact for the NDIS.

The NDIS funds a range of support and services which may include education, employment, social participation, independence, living arrangements and health and well-being. In order to be considered ‘reasonable and necessary’, a support or service must:

  • relate to the disability of the participant – funding does not cover day-to-day living costs not related to your disability support needs;
  • benefit the participant;
  • be good value for money;
  • take into account support given to you by other government services, your family, carers, networks and the community.

For example, purchase of a shower chair may be a reasonable and necessary support for a participant if it helps a person be more independent with their personal care. A television would not be a disability support equipment item. Most people, with or without a disability, would reasonably expect to have a television for their recreational use.

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